Payment Policy
Last Updated: June 2026
At Harper & Coast Australia, we are committed to providing a secure, convenient, and transparent payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds are handled.
If you have any questions regarding payments, please contact us at info@harpercoast.com.
1. Accepted Payment Methods
We offer a variety of secure payment options to make your shopping experience as convenient as possible.
Available payment methods may vary depending on your country, region, device, or eligibility.
-
Supported payment methods may include:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- American Express (AMEX)
- Shopify Pay
-
Other locally available payment methods
The payment methods displayed during checkout are the only payment methods currently available for your location.
2. Payment Security
Your security is extremely important to us.
All transactions are processed through trusted third-party payment providers using industry-standard SSL encryption and secure payment technology.
Harper & Coast Australia does not store, process, or have direct access to your complete credit card or payment details.
All sensitive payment information is handled securely by our authorized payment partners.
3. Payment Authorization
By placing an order, you authorize Harper & Coast Australia and its payment providers to charge the selected payment method for the total amount displayed at checkout.
Orders will only be processed after payment has been successfully authorized and received.
If a payment is declined, rejected, flagged for security review, or otherwise unsuccessful, the order may be delayed, suspended, or cancelled.
4. Currency
All prices displayed on our website are shown in the currency indicated at checkout.
Depending on your payment provider, bank, or card issuer:
-
Currency conversion fees may apply
-
Foreign transaction fees may apply
-
Exchange rates may vary
These fees are determined solely by your financial institution and are not controlled by Harper & Coast Australia.
5. Order Verification & Fraud Prevention
To protect our customers and prevent fraudulent transactions, we reserve the right to:
-
Verify payment information
-
Request additional identification
-
Contact customers for verification purposes
-
Delay or cancel suspicious orders
Orders suspected of fraud, abuse, unauthorized activity, or payment irregularities may be cancelled without notice.
Any refunded amount will be returned to the original payment method where applicable.
6. Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Refunds are processed only after:
-
A return has been approved under our Return & Refund Policy; or
-
A refund has otherwise been authorized by our support team.
Once approved, refunds are typically issued within 14 business days.
The time required for funds to appear in your account may vary depending on:
-
Your bank
-
Credit card provider
-
Payment processor
-
Country of residence
Harper & Coast Australia is not responsible for delays caused by financial institutions or payment providers.
7. Chargebacks & Payment Disputes
We strongly encourage customers to contact our support team before initiating a chargeback or payment dispute.
Most issues can be resolved quickly through our customer service department.
If a chargeback is initiated, we reserve the right to provide relevant documentation to the payment provider, including:
-
Order confirmations
-
Tracking information
-
Delivery confirmations
-
Customer communications
-
Billing information
-
Fraud prevention records
Submitting a chargeback for a successfully delivered order may result in the suspension of future purchases and additional review procedures.
8. Pricing Errors
While we strive to ensure pricing accuracy, occasional errors may occur.
Harper & Coast Australia reserves the right to:
-
Correct pricing errors
-
Cancel orders affected by pricing mistakes
-
Issue refunds where necessary
Customers will be notified if an order is affected by a significant pricing error.
9. Taxes & Additional Charges
Applicable taxes are calculated and displayed during checkout where required.
Customers are responsible for any customs duties, import taxes, local government fees, or other charges imposed by authorities in the destination country.
These charges are outside the control of Harper & Coast Australia.
10. Contact Information
Harper & Coast Australia
Email: info@harpercoast.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 05:00 PM (AEST)
For payment-related questions, billing inquiries, or refund requests, please contact us at info@harpercoast.com.