Shipping Policy
Last Updated: June 2026
At Harper & Coast Australia, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy outlines our processing times, delivery estimates, shipping responsibilities, and important delivery information.
If you have any questions regarding your shipment, please contact us at info@harpercoast.com.
1. Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, packed, or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Estimated Delivery Times
After your order has been processed and dispatched, estimated delivery times are typically:
Australia: 1–7 business days
Please note that delivery times are estimates only and are not guaranteed.
Delivery delays may occasionally occur due to circumstances outside our control, including:
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Carrier delays
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Severe weather conditions
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Customs inspections
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Public holidays
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High seasonal demand
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Transportation disruptions
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Force majeure events
Such delays do not constitute grounds for cancellation, chargebacks, compensation, or refunds.
3. Shipping Method & Fulfillment
To reduce unnecessary waste and improve fulfillment efficiency, some orders may be shipped directly from one of our trusted international fulfillment partners.
Depending on product availability and destination, items may be shipped from different fulfillment locations.
In some cases, orders containing multiple products may arrive in separate packages.
We work with reputable logistics and delivery partners to ensure reliable service and timely delivery.
4. Shipping Costs
Shipping costs are displayed at checkout before payment is completed.
Shipping rates may vary based on:
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Delivery destination
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Order value
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Product size and weight
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Selected shipping option
Any applicable shipping charges will be clearly shown before you finalize your purchase.
5. Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or government fees imposed by local authorities.
These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.
Harper & Coast Australia is not responsible for customs delays, import fees, or charges imposed by government authorities.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the progress of their shipment using the tracking information provided.
It is the customer's responsibility to:
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Track the shipment regularly
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Follow delivery updates provided by the carrier
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Collect parcels from pickup locations when required
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Respond to carrier requests where applicable
If you experience any delivery issues, delays, or concerns, please contact our support team before initiating a payment dispute, chargeback, or refund request.
We are committed to working with you to resolve any shipping-related concerns as quickly as possible.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Harper & Coast Australia cannot be held responsible for:
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Delays caused by incorrect shipping information
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Lost shipments resulting from incorrect addresses
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Failed delivery attempts due to customer error
If you notice an error in your shipping details, please contact us within 24 hours of placing your order at:
While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing.
8. Delivered Packages
Once tracking information confirms that a package has been delivered to the shipping address provided at checkout, responsibility for the package transfers to the customer.
If tracking indicates successful delivery but you cannot locate your package, we recommend:
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Checking with household members or neighbors
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Contacting the shipping carrier directly
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Checking any designated safe delivery locations
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Contacting local postal services
Harper & Coast Australia is not responsible for packages that are reported as delivered by the carrier.
9. Lost, Delayed, or Missing Shipments
If your package appears significantly delayed or missing, please contact us as soon as possible.
Our team will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Please note that investigation timeframes are determined by the carrier and may vary depending on the destination and shipping method.
10. Contact Information
Harper & Coast Australia
Email: info@harpercoast.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 05:00 PM (AEST)
For any questions regarding shipping, delivery, or tracking information, please contact us at info@harpercoast.com.