Return & Refund Policy
Last Updated: June 2026
At Harper & Coast Australia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please carefully review our Return & Refund Policy before submitting a return request.
If you have any questions, please contact our support team at info@harpercoast.com before returning any item.
1. Our Business Model
Harper & Coast Australia operates using a direct fulfillment model. To reduce waste, minimize unnecessary storage, and support a more sustainable supply chain, some products may be shipped directly from our trusted international fulfillment partners.
As a result, approved returns may need to be sent to one of our designated international return facilities or fulfillment partners. The correct return address will always be provided by our customer support team after your return request has been approved.
Please do not send items back without prior authorization.
2. Return Eligibility & Return Period
You may request a return within 14 days of receiving your order.
To initiate a return, please contact us at:
Your return request must include:
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Your order number
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The item(s) you wish to return
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The reason for the return
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Supporting photos when applicable
Returns submitted outside the return period may not be accepted.
3. Return Conditions
To qualify for a return, items must:
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Be unused and unworn
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Be in their original condition
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Include original packaging, labels, and tags
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Show no signs of damage caused by the customer
Items that do not meet these conditions may be refused.
The following items are generally not eligible for return due to hygiene and safety reasons:
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Swimwear
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Undergarments
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Earrings and certain jewelry products
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Personal care products
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Any item marked as non-returnable
Sale or clearance items may only be returned if they arrive damaged, defective, or incorrect.
4. Return Shipping Costs
Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.
This includes:
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Return shipping fees
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International shipping fees (where applicable)
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Customs duties or import fees associated with the return shipment
We strongly recommend using a shipping service that includes tracking information.
Harper & Coast Australia is not responsible for returns that are lost or damaged during transit.
Returns without valid tracking information may not be eligible for a refund.
5. Alternative Resolution Options
Because international returns can be expensive and time-consuming, we may, at our sole discretion, offer alternative solutions before requesting a physical return.
Depending on the situation, this may include:
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A partial refund
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Store credit
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A replacement product
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A discount on a future purchase
These solutions are intended to provide a faster and more convenient outcome for both parties.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
Your email must include:
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Your order number
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A clear description of the issue
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Clear photos showing the problem
Without sufficient photographic evidence, we may be unable to process your claim.
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.
7. Refund Process
Refunds are processed only after:
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The returned item has been received; and
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The return has been inspected and approved
If approved, refunds will be issued to the original payment method used during checkout.
Please allow up to 14 business days for the refund to appear on your account after approval, depending on your payment provider.
Original shipping charges are non-refundable unless required by applicable consumer protection laws.
8. Order Cancellations
Because orders are processed quickly through our fulfillment network, cancellation requests cannot be guaranteed once an order has been placed.
If your order has already entered processing or shipment, cancellation may no longer be possible.
Customers are encouraged to contact us immediately if they wish to modify or cancel an order.
Unauthorized chargebacks or payment disputes initiated before contacting our support team may delay the resolution process.
We are committed to resolving any issues directly and fairly through our customer service department.
9. Address Accuracy & Delivery Responsibility
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Harper & Coast Australia cannot be held responsible for:
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Orders delivered to an incorrect address provided by the customer
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Delivery delays caused by inaccurate customer information
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Packages marked as delivered by the carrier
Any address corrections must be requested within 24 hours of placing an order.
Please contact us immediately at:
if you notice an error in your shipping information.
10. Contact Information
Harper & Coast Australia
Email: info@harpercoast.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 05:00 PM (AEST)
We are always happy to assist and will do our best to resolve any concerns as quickly as possible.