Terms & Conditions
Last Updated: June 2026
Welcome to Harper & Coast Australia. These Terms & Conditions govern your use of our website and the purchase of products from our store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.
If you do not agree with these terms, please do not use our website.
1. Company Information
Harper & Coast Australia
Email: info@harpercoast.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 05:00 PM (AEST)
Throughout these Terms & Conditions, the terms "we," "us," and "our" refer to Harper & Coast Australia.
2. Eligibility
By placing an order through our website, you confirm that:
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You are at least 18 years old or have permission from a parent or legal guardian.
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You are legally capable of entering into binding contracts.
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All information provided during checkout is accurate and complete.
We reserve the right to refuse or cancel any order if fraudulent, misleading, or unauthorized activity is suspected.
3. Product Information
We make every reasonable effort to ensure that product descriptions, images, pricing, specifications, and availability are accurate.
However:
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Product colors may vary slightly due to monitor and device settings.
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Minor differences in design, packaging, or specifications may occur.
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We cannot guarantee that all website information is completely free from errors.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
No rights can be derived from obvious typographical or pricing errors.
4. Orders & Payments
All orders are subject to acceptance and availability.
An order is considered confirmed only after successful payment has been received and verified.
Available payment methods may vary depending on your country or region.
We reserve the right to:
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Refuse any order
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Limit quantities purchased
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Cancel suspicious transactions
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Request additional verification before processing an order
If an order is cancelled after payment has been received, a refund will be issued using the original payment method.
5. Processing, Shipping & Delivery
Order Processing
Orders are typically processed within 1–3 business days.
Estimated Delivery Times
After dispatch, delivery generally takes 1–7 business days, depending on the destination and shipping method selected.
Delivery estimates are provided for informational purposes only and are not guaranteed.
Factors outside our control may cause delays, including:
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Weather conditions
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Carrier disruptions
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Customs inspections
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Public holidays
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High seasonal demand
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Force majeure events
Such delays do not constitute grounds for cancellation, chargeback, compensation, or refund.
6. Customs, Duties & Import Charges
International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.
Harper & Coast Australia has no control over these charges and cannot predict their amount.
7. Returns, Refunds & Cancellations
Our Return & Refund Policy forms an integral part of these Terms & Conditions.
By placing an order, you acknowledge and agree to the terms outlined in our Return & Refund Policy.
Order Cancellations
Due to our automated fulfillment process, orders cannot be guaranteed for cancellation once submitted.
If an order has entered processing, packing, or shipment, cancellation may no longer be possible.
Customers are encouraged to contact our support team immediately if they need assistance with an order.
8. Chargebacks & Payment Disputes
We strongly encourage customers to contact our support team before initiating a chargeback or payment dispute.
Initiating a chargeback without first attempting to resolve the issue directly may delay the investigation process.
Harper & Coast Australia reserves the right to provide order confirmations, tracking information, delivery records, customer communications, and any other relevant documentation to payment providers or financial institutions in order to dispute unjustified chargebacks.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Harper & Coast Australia shall not be liable for:
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Indirect or consequential damages
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Loss of profits or business opportunities
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Delays caused by third-party carriers
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Delivery issues resulting from incorrect customer information
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Events beyond our reasonable control
In all circumstances, our total liability shall not exceed the purchase price paid for the specific product giving rise to the claim.
10. Accuracy of Shipping Information
Customers are solely responsible for ensuring that all shipping and billing information is accurate at checkout.
We are not responsible for:
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Failed deliveries due to incorrect addresses
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Delays caused by incomplete information
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Packages delivered to the address provided during checkout
Address corrections must be requested within 24 hours of placing an order.
11. Intellectual Property
All content available on this website, including but not limited to:
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Logos
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Product descriptions
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Graphics
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Photographs
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Videos
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Website design
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Branding elements
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Text content
is the exclusive property of Harper & Coast Australia or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
12. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Attempt unauthorized access to our systems
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Interfere with website security
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Upload malicious software or harmful code
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Engage in fraudulent activity
Violation of these terms may result in termination of access and legal action where appropriate.
13. Complaints Procedure
We value customer satisfaction and aim to resolve complaints fairly and efficiently.
Complaints may be submitted via:
When contacting us regarding a product issue, please include:
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Your order number
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A detailed explanation of the issue
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Clear supporting photographs when applicable
We aim to respond to all complaints within 5 business days.
14. Force Majeure
Harper & Coast Australia shall not be held liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Government actions
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Pandemics
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Transportation disruptions
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Cyberattacks
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Labor disputes
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Supply chain interruptions
15. Changes to These Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on our website.
Continued use of the website following such changes constitutes acceptance of the updated Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the business jurisdiction of Harper & Coast Australia.
Any disputes arising from these Terms & Conditions shall be submitted to the competent courts of the applicable jurisdiction unless mandatory consumer protection laws provide otherwise.
17. Contact Information
Harper & Coast Australia
Email: info@harpercoast.com
Customer Support Hours:
Monday – Friday: 09:00 AM – 05:00 PM (AEST)
For questions regarding these Terms & Conditions, please contact us at info@harpercoast.com.